Please read these terms and conditions carefully before using this site.

These terms outline the guidelines for using our website, www.prelovedluxury.co (referred to as “our site”).

Who We Are and How to Contact Us

www.prelovedluxury.co is a site operated by Preloved Luxury (referred to as “we” or “us”).

To reach us, please email support@prelovedluxury.co or call our customer service line at +971 54 474 7656.

By Using Our Site You Accept These Terms

By using our site, you confirm your acceptance of these terms of use and agree to comply with them. If you do not agree to these terms, please do not use our site.

Other Applicable Terms

These terms of use refer to the following additional terms, which are also relevant to your use of our site:

• Our Privacy Policy: Available at www.prelovedluxury.co/privacy-policy/, this policy details how we process any personal data we collect from you or that you provide to us. By using our site, you consent to such processing and confirm that all data you provide is accurate.
• Our Cookie Policy: Found at www.prelovedluxury.co/cookies-policy/, this policy provides information about the cookies used on our site.
• If you purchase items from our site, our Terms and Conditions of Supply (available at https://prelovedluxury.co/terms-conditions/) will apply to those sales.

Changes to These Terms

We may update these terms periodically. Each time you intend to use our site, please check these terms to ensure you understand the current applicable conditions.

Changes to Our Site

We may update and modify our site from time to time to reflect changes in our offerings, our users’ needs, and our business priorities. We will endeavor to provide you with reasonable notice of any significant changes.

Suspension or Withdrawal of Our Site

We do not guarantee that our site, or any content on it, will always be available or uninterrupted. We may suspend, withdraw, or restrict access to all or any part of our site for business and operational reasons. We will try to give you reasonable notice of any such suspension or withdrawal.

Account Details Security

If you choose, or are provided with, a user identification code, password, or any other security information to access our site or parts of it, you must treat this information as confidential. Do not disclose it to any third party.

We reserve the right to disable any user identification code or password, whether chosen by you or allocated by us, if, in our reasonable opinion, you have failed to comply with any of these terms of use.

If you know or suspect that anyone other than you knows your user identification code or password, you must notify us promptly at support@prelovedluxury.co.

Use of Material on Our Site

We are the owner or licensee of all intellectual property rights on our site and in the material published on it. These works are protected by copyright laws and international treaties. All such rights are reserved.

You must not use any part of the content on our site for commercial purposes without obtaining a license from us or our licensors.

Information Reliance

The content on our site is provided for general information only. It is not intended to be professional advice upon which you should rely. You should seek professional or specialist advice before taking or refraining from any action based on our site’s content.

While we make reasonable efforts to keep the information on our site updated, we make no representations, warranties, or guarantees, express or implied, that the content is accurate, complete, or current.

Responsibility for Linked Websites

Where our site includes links to other sites and resources provided by third parties, these links are for your information only. Such links do not imply our endorsement of those linked websites or the information you may obtain from them. We have no control over the content of those sites or resources.

Our Responsibility for Loss or Damage

Whether you are a consumer or a business user:

• We exclude all implied conditions, warranties, representations, or other terms that may apply to our site or its content.
• We will not be liable for any loss or damage, whether in contract, tort (including negligence), breach of statutory duty, or otherwise, even if foreseeable, arising under or in connection with:
  • use of, or inability to use, our site; or
  • use of or reliance on any content displayed on our site.
• In particular, we will not be liable for:
  • loss of profits, sales, business, or revenue;
  • business interruption;
  • loss of anticipated savings;
  • loss of business opportunity, goodwill, or reputation; or
  • any indirect or consequential loss or damage.

Responsibility for Viruses

We do not guarantee that our site will be secure or free from bugs, viruses, or hacking attempts.

You are responsible for configuring your information technology, computer programs, and platform to access our site. You should use your own virus protection software.

Governing Law for Disputes

The laws of the United Arab Emirates shall govern the use of the Site and these Terms of Use, without regard to conflict of laws principles. All disputes arising in connection therewith shall be heard only by a court of competent jurisdiction in the U.A.E.

Prohibited Uses

You may use our site only for lawful purposes. You must not use our site:

• In any way that breaches any applicable local, national, or international law or regulation.
• In any way that is unlawful or fraudulent, or has any unlawful or fraudulent purpose or effect.
• For the purpose of harming or attempting to harm minors in any way.
• To send, knowingly receive, upload, download, use, or re-use any material that does not comply with our content standards (detailed below).
• To transmit, or procure the sending of, any unsolicited or unauthorized advertising or promotional material or any other form of similar solicitation (spam).
• To knowingly transmit any data, send or upload any material that contains viruses, Trojan horses, worms, time-bombs, keystroke loggers, spyware, adware, or any other harmful programs or similar computer code designed to adversely affect the operation of any computer software or hardware.

Content Standards

These content standards apply to all material you contribute to our site (“contributions”) and to any associated interactive services.

You must comply with the spirit and letter of the following standards. These apply to each part of any contribution, as well as to its entirety.

Contributions must:

• Be accurate (where they state facts).
• Be genuinely held (where they state opinions).
• Comply with applicable law in any country from which they are posted.

Contributions must not:

• Contain any material that is defamatory of any person.
• Contain any material that is obscene, offensive, hateful, or inflammatory.
• Promote sexually explicit material.
• Promote violence.
• Promote discrimination based on race, sex, religion, nationality, disability, sexual orientation, or age.
• Infringe any copyright, database right, or trademark of any other person.
• Be likely to deceive any person.
• Be made in breach of any legal duty owed to a third party, such as a contractual duty or a duty of confidence.
• Promote any illegal activity.
• Be threatening, abuse, or invade another’s privacy, or cause annoyance, inconvenience, or needless anxiety.
• Be likely to harass, upset, embarrass, alarm, or annoy any other person.
• Be used to impersonate any person, or to misrepresent your identity or affiliation with any person.
• Give the impression that they emanate from us, if this is not the case.
• Advocate, promote, or assist any unlawful act such as (by way of example only) copyright infringement or computer misuse.

Suspension and Termination

We will determine, at our discretion, whether a breach of this acceptable use policy has occurred through your use of our site. If a breach has occurred, we may take appropriate action.

We exclude liability for actions taken in response to breaches of this acceptable use policy. The responses described in this policy are not limited, and we may take any other action we reasonably deem appropriate.

Changes to the Acceptable Use Policy

We may revise this acceptable use policy at any time by amending this page. You are expected to check this page periodically to take notice of any changes we make, as they are legally binding on you. Some provisions in this acceptable use policy may also be superseded by provisions or notices published elsewhere on our site.