Your Privacy at Preloved Luxury

At Preloved Luxury, your privacy and the security of your personal data are our top priorities. This Privacy Policy, along with our Terms of Use and any other referenced documents on our website, explains how we handle your personal information. It outlines what data we collect, why we collect it, and how we use it when you visit our website and use our services.

Please take a moment to read this policy carefully to understand our practices regarding your personal data. By visiting www.prelovedluxury.co, you’re agreeing to the terms described herein.

We may update this Privacy Policy from time to time. Any changes will be posted on this page and will automatically take effect 30 days after posting. We’ll notify you via email about any significant updates and their reasons.

Who We Are

Our website address is: https://prelovedluxury.co

What Personal Data We Collect and Why

We collect personal data to ensure our website functions correctly, to improve your experience, and to provide you with tailored services. Here’s a breakdown:

• Strictly Necessary Cookies: These are essential for our website to operate. They allow you to log into secure areas, use your shopping cart, and access e-billing services.
• Analytical / Performance Cookies: These help us understand how visitors use our site, allowing us to see which pages are popular and how users navigate. This data helps us enhance our website’s performance and ensures you find what you’re looking for easily.
• Functionality Cookies: When you return to our site, these cookies help us remember you. This means we can personalize your experience, greet you by name, and recall your preferences (like language or region).
• Targeting Cookies: These cookies record your visits, the pages you’ve viewed, and the links you’ve clicked. We use this information to make our website and the advertising you see more relevant to your interests. We may also share this information with trusted third parties for this purpose.

Please note that other third parties, such as advertising networks and web analytics services, might also use cookies. We don’t control these cookies, and they are typically analytical/performance or targeting cookies.

You can block cookies by adjusting your browser settings. However, be aware that blocking all cookies (including essential ones) might prevent you from accessing certain parts of our site. Except for essential cookies, all cookies will expire after two weeks.

Our Contact Information

This website is operated and owned by:

Preloved Luxury
Office #M10 Emgate Building
Sheikh Zayed Rd. Po Box 32836
Dubai
United Arab Emirates
Phone: +971 54 474 7656
Email: support@prelovedluxury.co

How We Collect Your Personal Data

We’ll always be transparent about when we’re collecting your personal data. The information we collect may include your name, email address, other identification data, details about your online purchases, and your Browse activity on our website.

When you provide your data, we’ll indicate if it’s voluntary or necessary to complete an action, like making a purchase.

Your personal data is collected in the following situations:

• When you buy items online at www.prelovedluxury.co
• When you subscribe to our newsletter
• When you create an account on our website
• When you participate in our competitions
• When you register for our events

If you use your email address in multiple instances, your data will be consolidated in one place. This ensures your information is readily available when you shop and prevents you from receiving duplicate marketing materials.

How We Use Your Personal Data

We use your personal data for the following purposes:

• Processing and fulfilling your orders
• Providing dedicated customer service support
• Managing your user accounts
• Maintaining an overview of your purchase history
• Measuring and improving our services
• Sending you newsletters
• Delivering personalized advertising and marketing

Please remember, we will only send you marketing materials if you’ve given us your explicit consent, unless legal provisions allow us to contact you without prior consent.

We analyze website usage patterns to understand which areas and products our users prefer. This data is anonymous and helps us enhance your overall experience on our website. We do not sell or disclose information about your Browse habits or purchase history to third parties.

Sharing Your Personal Data

Generally, we don’t transfer your personal data to third parties without your consent. However, information necessary for goods delivery will be shared with our shipping partners. In specific, legally mandated circumstances, such as suspected credit card fraud, we may be required to share information with public authorities or the police.

In the event of a company reorganization or a full or partial sale, any data disclosure will be in strict accordance with current data protection laws.

Disclosure to Service Providers

We may share your personal information with entities within the Preloved Luxury group and with authorized third-party service providers. We do not share your personal information with third parties for their marketing purposes.

We take measures to protect your information, reducing the risks of loss, misuse, unauthorized access, disclosure, and alteration. We only disclose the minimum amount of personal information necessary for a specific purpose.

We may share your information with authorized third-party service providers who assist us in delivering our services, such as:

• Payment providers to facilitate purchases
• Fulfillment providers for order management, packaging, and delivery
• Marketing and advertising providers to personalize your experience

We require all third parties to treat your personal data securely and in accordance with the law. They are only permitted to process your personal data for specified purposes and according to our instructions; they cannot use it for their own purposes.

When legally compelling grounds exist, we may also disclose your personal information to government and law enforcement agencies, or when defending legal claims.

Deletion of Personal Data

We will delete your personal data when it’s no longer necessary for the purposes outlined above. However, your data may be processed and stored for a longer period in an anonymized format.

Cookies

Our website uses cookies to distinguish you from other users, helping us provide a better Browse experience and improve our site. For detailed information on the cookies we use and their purposes, please refer to our Cookie Policy.

Security Measures

All information you provide to us is stored on our secure servers. Any payment transactions are encrypted using SSL technology.

While we strive to protect your personal data, please understand that transmitting information over the internet is never completely secure. Any transmission to our site is at your own risk. Once we receive your information, we use strict procedures and security features to prevent unauthorized access.

Your Rights

You have the right to know what personal data we process about you, with certain legal exceptions. You can also object to the collection and further processing of your personal data, including profiling/automated decision-making. Furthermore, you have the right to have your personal data corrected, erased, or blocked. You can also receive your data in a machine-readable format and have it transferred to another data controller (data portability).

Withdrawing Your Consent

You can withdraw any consent you’ve given at any time, and we will delete your personal data unless we have another legal basis for processing it. To withdraw your consent, please contact us at support@prelovedluxury.co or by phone at +971 54 474 7656.

Links to Other Websites

Our website may contain links to other websites or integrated sites. Please note that we are not responsible for the content or privacy practices of other companies’ websites. When you visit other websites, we encourage you to read their privacy policies and other relevant terms.

Amending Your Data

If you wish to update, amend, or delete the personal data we hold about you, want to access the data being processed about you, or have any questions about these guidelines, please contact us at support@prelovedluxury.co or by phone at +971 54 474 7656.

Complaints

If you wish to make a complaint about the processing of your personal data, please contact us by email or telephone as indicated above.

Changes to Our Privacy Policy

Any future changes to our Privacy Policy will be posted on this page and, where appropriate, notified to you by email. Please check back frequently for updates.

Contact Us

We welcome your questions, comments, and requests regarding this Privacy Policy. Please direct them to support@prelovedluxury.co.